JC
Julian C

1 reviews | Active since Nov 2018

10 Sept 2019, 17:25

Another disastrous experience with Fnb.

Another disastrous experience with Fnb. There in branch staff are so unhelpful, they do not know there products or services. I needed to amended the names on a business account, and they managed to delete the whole profile. You cannot pay for International services like Netflix, Uber, Apple Music and many many apps with your Fnb card, no one in branch understand how to resolve the issue and they just do all they can to get you out of the door. They claim that all your banking can be done for the app, this is untrue. You must go into branch and deal with there staff who don’t have a clue.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Sept 2019, 09:05
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

 Hello Peter Complaints Team 

***