1 reviews | Active since Nov 2016

10 May 2018, 16:34

Another day same problems - Getting fed up

I have a recurring issue with the bank which has still not been resolved after my and my father have both visited the branch to rectify. It seems to be an IT linking error where my father has access to my account via the ATM . He can see both my account and his account displayed. Previously I was told to visit the bank to remove the linking. My dad also visited his branch to remove any links. My dad opened my account when I was a student and the link was created so he could transfer funds to me. I do consider this as invation of privacy and everytime I need to visit the branch to rectify a mistake I didnt make. Please sort it out without making us come and sit there for hours.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 May 2018, 10:04
Official

Good day Monique,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to FNB Points of Presence who will investigate and provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Best regards,