Another customer experience win for FNB

Forex related - amazingly awesome poor experience from the changeables! 1. I've been freelancing and getting payment into my account under the assumption of a set fee. 2. The forex department was incapable of giving me correct advice as to what I will be charged; nor was it clear and simple on their pricing guide 3. For the last 2 payments, I've been getting fluctuating payments based on the amount I get in. 4. In short, the more you earn, the more FNB squeezes out of you

To make things work, their secure chat platform has declined 10-fold. Whoever was on the other side was probably having tea or breakfast and took long to respond and then my chat got cancelled - a technical glitch was blamed.

Then the next consultant had performance anxiety was could not type fast enough.

I don't have the entire day to entertain you FNB.

Now I have to find another bank who can give me clear answers to my questions because the changeables cant fulfill a simple request!