Another banking establishment who is lacking.

4 phone calls to find out what is going on with my credit card , to be told that i had not paid enough into my account to clear the overdraft . While I understand I was late in paying and therefore a phone call was received , the amount I paid was what I was asked to pay and what was sent to me in a text . I find I am still over my limit . and my card is frozen .... where is the friendly staff member to advise me to pay that little bit more so i can still maybe use the card if needed . Oh sorry forgot we are the New South Africa where you get the least amount of service and help as the staff are not interested or trained to help and advise where possible .... and that is if you actually get to speak to anyone as you have to go through pushing enough buttons to have got me to the moon and back by the time I was finished . Really you banks need to up your game big time