1 reviews | Active since Apr 2016
Another 6 calls without a single consultant able to help me...
<p>I am currently travelling in th UK and before I left I went into the FNB Rosebank branch to change my OTP and incontact notifications to be sent to my email address as I do not have roaming here on my south african cell number. I have been desperately trying to pay my Joburg city rates and my OTP is not being delivered to my email address. I have now spent close to an hour making expensive calls to different departments at FNB to resolve this for me and ensure that I recieve OTP to my email. I have spoken to at least 6 different consultants who do not listen to my problem and direct me to someone else... No one has been able to help me and this is becoming a seriously expensive transaction :(</p>
Good day Ms. victoria-crisp
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. victoria-crisp
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***