Another 2 hours wasted

<p>It took approximately 5 hours, no less than 15 interactions, ignored messages and e-mails to query eroneous fees and incorrect interest charges on my Credit Card Account. I never received any kind of explanation, just a reversal of fees and interest.</p> <p> </p> <p>Given my experience I decided to close my Credit Card Account. This experience was even worse. I was passed from one electronic voice recording to the next,entered my ID no 3 times and when eventually got through to a Human, they asked for it again. I was then passed from pillar to post and eventually gave up on trying to close my account and needed to go into a branch. I have never come accross a more useless bunch of call centre staff in my life.</p> <p> </p> <p>Next accounts to close are my car loand account and home loan. ABSA, you have been brilliant. I look forward to consolidating everything with you.</p>