SA
Susanne A

1 reviews | Active since Jun 2016

17 Jun 2016, 17:18

Annual Service fee increase rip-off

<p>To whom it may concern.</p> <p>Please could the people at FNB responsible for setting the current account pricing explain why they go up by 33 1/3% with the minimum balance from R15000.00 to R20000.00 for fee waiver option? Do you get such a huge salary increase of 33 1/3% per annum? I don't and if this is the case then I think we are paying way too much in banking charges for FNB to be able to give you all such huge increases. In 2015 you went up from R9000.00 per month to R15000.00 per month which is more than a 50% increase in the amount of money we have to leave in our premier account to qualify for the fee saver option. In 2016 you go up again by 33 1/3%, which is an increase of more than 100% over 2 years. Please explain!!!! I know the bank must make money but these huge increases are a rip-off.<br />I do hope to get a response from the powers that be in person and not an automated one, otherwise social media here we come.</p> <p><br />Kind regards</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jun 2016, 09:50
Official

Thank you for your posting, we apologize for the frustration this must have caused.

A formal complaint has been logged under the reference 943831 and escalated to our Premier Banking division whom will provide you with feedback.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: **********

Tel Number: 087 ********** (Option One)