Annoying Robotic FNB Chat Agents Service

Everytime I chat to the FNB agent I tend to wonder if they ever receive training and coaching and if they even have a QA that monitors their chats.

I tried following up on a ***** claim that they requested me to send through after I had four transactions that went off my account. I tried closing the account but I was advised to have it frozen till the report was provided.

I now see there's an amount returned to me but I see it's short and there was was no feedback sent to me, ENT to the brand and didn't get help then I came back to chat to the agents and I failed yet again. Spoke to the one agent who passed be on the the *****s team the Tracey reached out and responded with robotic responses, I asked her to answer my questions and I could sense she was being annoyed and she passed me on to the other agent (Bonolo) who also passed me on the the next one so if I had not exited I would still be bounced from one agent to the other, my question was, "Am I nit supposed to receive a report from *****s and why am supposed to call them?" I also needed to know who de*****ed me and why the returned amount is short. Instead she hit me with a contact number and she did not even request someone to contact me. The service I keep receiving keeps me wondering about a lot when it comes to chat.

I still need my report and I will be closing this account. I am appalled and hope no one else receives this kind of service.