Annoying branch procedure for card collection!

Firstly i was waiting for my new card to be delivered to me… after 3 months still no card and everytime i called in they told me it was with couriers who would arrange delivery. Months later still no card! I then asked fnb via online chat to send my card to a branch for pick up instead. The Card reached the branch and i received sms to pick up. When i went first time to FNB Woodstock i was told to wait in line to be helped. I ended up waiting over half an hour and eventually had to leave as had somewhere else to be. I went backa few days later and again had to wait in line. I asked the lady approximately how long the wait would be she told me over an hour as their staff had only managed to take lunch at the time! I asked her if i couldnt just receive my card and be off and she told me unfortunately i had to wait! I couldnt wait an hour and left once again without my card! I cannot understand how collecting a new card has to be such a lengthy process. If the courier were to deliver to my door it would just be handed over to me allowing me to activate it myself via app. Why does it have to be a whole waiting process to pick up in branch! I have just decided to leave the card as i have no time to sit and wait for a card collection! Please can FNB sort this out and have my card actually delivered to me months later! This should have been done effortlessly in the first place!