GS
Graydon S

1 reviews | Active since Jun 2015

13 Jul 2016, 13:49

Annoying

<p>Today I received 8 sms's from fnb self service banking and all of them are the same, is this realy necessary ?? All were deliverd a second after the other !!! Is someone sleeping on the job or do they just want to anoy people </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jul 2016, 06:56
Official

Good day GraydonShaun,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

As per our telephone conversation I escalated the matter to be investigated and to provide you with feedback as to why this happened.

We apologise for any frustration this may have caused. Your reference for the above complaint is 962255.

Kind Regards

Complaints Resolution

Melinda Duvenhage