LT
Lungile T
1 reviews | Active since Jan 2019
15 Jan 2026, 11:44
Annoyed customer
I had a query mid November 2025 and it was solved at FNB got the voucher for the amount I was short paid wirh. Sadly when I went to pick and pay the voucher it was invalid I went again to FNB to query the voucher and the lady helped said she will call and indeed she did call me and gave me voucher no. Then went to pick and pay with voucher it's invalid again and the voucher must not be hand written it must be an sms cuz I can ***** someone voucher yo Im tired of this issue ye voucher they might as well keep their voucher FNB Kempton square..
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Lungile T's updateReviewer Update
16 Jan 2026, 09:56Feedback I got from the branch manager of FNB Kempton square nathi mchale I was not happy. K it was my second time buying that special and it was after 3 months the fact is that no 1 wanted to take responsibility it's not about 30 rand that I was overcharged at pick and instead of 70 rand that I was supposed to pay on their so called special.
The lady at pick said to me my FNB account must be linked with smart shopper for me to qualify iv asked how come because the 1st time I bought there was no such I told her I'll go to FNB and asked them
Secondly when I went at FNB Kempton square they didn't know the special was back again they told it ended October I went back to pick and pay and show them the special
The guy who was helping at the time he appoligised and said he will look into it. To cut the matter short it's not about the 30rand I was overcharged it's how their branch manager justfy and saying she will call the people who gave me the voucher for 30 rand they were not supposed to give me because they were terms and condition
U must be a new fnb member or existing account holder to qualify
Must have an active smart shopper
And also must check on the pick and app that you qualify so my question to her where on the app do u check that you qualify
And also if u don't have a smart phone where will you check ist only applicable to people who have smart phones and pnp app
How about pensioners whom can't check on the app
When I bought the 1st time I didn't have pnp app but I did qualify
The lady doesn't know how to talk the fact that she was saying I wasn't supposed to get the voucher for 30 rand from the beginning it's not about the voucher it's about acknowledging simple as that I told her to keep the voucher I don't need it. What I'm asking FNB bank when u run a special there mustn't be any loophole your terms and condition that u buy now then the next time when u buy you no longer qualify u must check on the app that's absurd and pls the branch manager musnt call me I understood what she said I wasn't qualifying as she was insisting.
The lady at pick said to me my FNB account must be linked with smart shopper for me to qualify iv asked how come because the 1st time I bought there was no such I told her I'll go to FNB and asked them
Secondly when I went at FNB Kempton square they didn't know the special was back again they told it ended October I went back to pick and pay and show them the special
The guy who was helping at the time he appoligised and said he will look into it. To cut the matter short it's not about the 30rand I was overcharged it's how their branch manager justfy and saying she will call the people who gave me the voucher for 30 rand they were not supposed to give me because they were terms and condition
U must be a new fnb member or existing account holder to qualify
Must have an active smart shopper
And also must check on the pick and app that you qualify so my question to her where on the app do u check that you qualify
And also if u don't have a smart phone where will you check ist only applicable to people who have smart phones and pnp app
How about pensioners whom can't check on the app
When I bought the 1st time I didn't have pnp app but I did qualify
The lady doesn't know how to talk the fact that she was saying I wasn't supposed to get the voucher for 30 rand from the beginning it's not about the voucher it's about acknowledging simple as that I told her to keep the voucher I don't need it. What I'm asking FNB bank when u run a special there mustn't be any loophole your terms and condition that u buy now then the next time when u buy you no longer qualify u must check on the app that's absurd and pls the branch manager musnt call me I understood what she said I wasn't qualifying as she was insisting.
LT
Lungile T's update16 Jan 2026, 09:56
Reviewer Update
Feedback I got from the branch manager of FNB Kempton square nathi mchale I was not happy. K it was my second time buying that special and it was after 3 months the fact is that no 1 wanted to take responsibility it's not about 30 rand that I was overcharged at pick and instead of 70 rand that I was supposed to pay on their so called special.
The lady at pick said to me my FNB account must be linked with smart shopper for me to qualify iv asked how come because the 1st time I bought there was no such I told her I'll go to FNB and asked them
Secondly when I went at FNB Kempton square they didn't know the special was back again they told it ended October I went back to pick and pay and show them the special
The guy who was helping at the time he appoligised and said he will look into it. To cut the matter short it's not about the 30rand I was overcharged it's how their branch manager justfy and saying she will call the people who gave me the voucher for 30 rand they were not supposed to give me because they were terms and condition
U must be a new fnb member or existing account holder to qualify
Must have an active smart shopper
And also must check on the pick and app that you qualify so my question to her where on the app do u check that you qualify
And also if u don't have a smart phone where will you check ist only applicable to people who have smart phones and pnp app
How about pensioners whom can't check on the app
When I bought the 1st time I didn't have pnp app but I did qualify
The lady doesn't know how to talk the fact that she was saying I wasn't supposed to get the voucher for 30 rand from the beginning it's not about the voucher it's about acknowledging simple as that I told her to keep the voucher I don't need it. What I'm asking FNB bank when u run a special there mustn't be any loophole your terms and condition that u buy now then the next time when u buy you no longer qualify u must check on the app that's absurd and pls the branch manager musnt call me I understood what she said I wasn't qualifying as she was insisting.
The lady at pick said to me my FNB account must be linked with smart shopper for me to qualify iv asked how come because the 1st time I bought there was no such I told her I'll go to FNB and asked them
Secondly when I went at FNB Kempton square they didn't know the special was back again they told it ended October I went back to pick and pay and show them the special
The guy who was helping at the time he appoligised and said he will look into it. To cut the matter short it's not about the 30rand I was overcharged it's how their branch manager justfy and saying she will call the people who gave me the voucher for 30 rand they were not supposed to give me because they were terms and condition
U must be a new fnb member or existing account holder to qualify
Must have an active smart shopper
And also must check on the pick and app that you qualify so my question to her where on the app do u check that you qualify
And also if u don't have a smart phone where will you check ist only applicable to people who have smart phones and pnp app
How about pensioners whom can't check on the app
When I bought the 1st time I didn't have pnp app but I did qualify
The lady doesn't know how to talk the fact that she was saying I wasn't supposed to get the voucher for 30 rand from the beginning it's not about the voucher it's about acknowledging simple as that I told her to keep the voucher I don't need it. What I'm asking FNB bank when u run a special there mustn't be any loophole your terms and condition that u buy now then the next time when u buy you no longer qualify u must check on the app that's absurd and pls the branch manager musnt call me I understood what she said I wasn't qualifying as she was insisting.