TC
Trimira C

1 reviews | Active since Nov 2012

25 Oct 2016, 12:39

Annoyed Customer

<p>So i was an employee of FNB and my cheque account was changed to a staff cheque account post employment. I contacted the call centre to have my account changed back to a normal cheque account as I have resigned. I was transferred 3 consultants, I was then put on hold and the call was cut off. I called back was transferred another 2 times only to be told I cannot be helped and someone else needs to call me back. This is unacceptable. If I do not change my account back to a normal cheque account I will have to pay back all the staff benefits I have received post resigning.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2016, 14:55
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)