Annoyed

I always astonished by the simple response from FNB call centre agents or the organisation as a whole I mean what is the point of them having a number to call when you can't be assisted simple thing I needed was my transaction history it's funny how the robot response never notified me it's not obtainable over the fone but to be told by someone assuming they were not even keen told me I can access this on the app which I don't have so in outmost right I will have to sort myself out...Wow what a service