ANNOYED BY POOR CUSTOMER SERVICE

I am very dissatisfied with FNB and their poor means of ensuring that unautorised debit orders do not go through customer accounts. <br> <br> i have not been informed of debits that have been going out of my account and when i stop them myself they charge me for each stop order. every time i receive their sms (once in like 5 months) they never stop the debits. i am changing bank accounts after over a decade because of the lack of security i am experiencing with FNB. <br> <br> I want a refund of my monies that have been debit without my authorisation and confirmation by FNB if indeed they are authorised. i am assuming that more care would be taken given that they are aware of these ****s. I am completely appauled by the lack of customer care and service regarding this effect. <br> <br>