Annoyed being an understatement!
<p>The worst experience and service ever! First they decide to deactivate my card God knows for what **** reason, the whole weekend I was sitting with a declining card couldn't withdraw or swipe. I then thought let me send myself money via ewallet becoz that was the only way i could access money. On the 3rd April i get to an ATM to withdraw as the money was about to come out the machine goes offline i waited a few mins then some guy comes out from inside the atm(backroom) and says he doesn't what happened he was just putting in some money. I went to the branch and i was told my complaint has been logged and someone will be in contact then the following day i got an email asking me to re-explain the inccident i did then they said they will investigate. How long should i wait for my money? Why should i even wait for my money when they the ones who f/up? No one is bothering to say anything if i call the call centre they telling me they don't know **** because they are different departments.. What the f**k.. I'm so annoyed and I know after this they can kiss my account!</p>
Good day Ms. angel zizelihle dlamini
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. angel zizelihle dlamini
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Even today I'm still waiting for FNB to reverse my money but it seems as if their 48 working hours has been extended to only God knows how many days! Feedback(nyana) dololo...maybe you should just tell me that you aint planning to reverse my money..
Even today I'm still waiting for FNB to reverse my money but it seems as if their 48 working hours has been extended to only God knows how many days! Feedback(nyana) dololo...maybe you should just tell me that you aint planning to reverse my money..