kK
khomotsom K
1 reviews | Active since Jan 2017
24 Jan 2020, 10:48
Annoyed
I am so disappointed and annoyed by the FNB consultants that take me from pillar to post regarding verification of my new phone. First consultant hanged up on me and the other one told me to go to the branch. I mean how am i suppose to go to the branch while i have online and cellphone banking just to verify my new mobile? How disgusting is it that i have to finish my airtime and take my time to go sit in the long ques at the branch. I am so living this bank, i am gatvol. FNB is trash and their consultants
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Replies (2)
FNB (First National Bank)'s replyOfficial
24 Jan 2020, 11:38Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply24 Jan 2020, 11:38
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
kK
khomotsom K's updateReviewer Update
29 Jan 2020, 08:19I am still waiting for feedback till date.
kK
khomotsom K's update29 Jan 2020, 08:19
Reviewer Update
I am still waiting for feedback till date.