ANNELINE FRENCH IS A LEGEND

I wrote a review on 6 December 2022 after doing absolutely everything I can to have my account reactivated or a new account opened and every call centre agent I spoke to just said they cant do anything.

I was about to go to another bank when as a last resort I found a complaints email address for FNB and decided to email there before moving to another bank. Was I glad I did this, this resulted in me getting a callback from ANNELINE FRENCH and she absolutely made my day, my account was reactivated and she assisted me with everything I needed.

She gave me a call calmed me down assured me this could be resolved and even went as far as to follow it up with an email, she was polite helpful, listened to my problem and the frustration I was feeling and due to her actions I am now stilla FNB customer.

Thank you Anneline, I appreciate your assistance so much