VE
Viv E
1 reviews | Active since Oct 2015
13 Oct 2015, 16:33
Animal welfare loses out due to FNB
SAINTs Animal Charity booked a roaming speedpoint for a Fundraiser, after calls to confirm FNB did NOT deliver machine. We lost approx R19 000 (at our last function just over R19 000 was spent via the speedpoint facility).<br> I contacted them, after 9 days they sent a letter saying sorry for the bad service but there will be no compensation. We are so very disappointed by their attitude and our beneficiaries miss out on an opportunity to get much needed funds.
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Replies (1)
FNB (First National Bank)'s replyOfficial
13 Oct 2015, 16:56Hello VivSaints,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
Kindly be advised that your concerns have been escalated to the relevant manager , who will revert back to you.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
Kindly be advised that your concerns have been escalated to the relevant manager , who will revert back to you.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply13 Oct 2015, 16:56
Official
Hello VivSaints,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
Kindly be advised that your concerns have been escalated to the relevant manager , who will revert back to you.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
Kindly be advised that your concerns have been escalated to the relevant manager , who will revert back to you.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)