Angry & Unhappy Applicant.

Please kindly assist with the below

Today i was assisted Sihle in the Loans department. Who advised that my contract ref number(***) wont assist with tracking my loan application the ref number off the chat is invalid.(SC-***-JK8OJ) On the online chat I was assisted by an agent Palesa (05:16 today) who was not able to retrieve anything regarding my application. Infact sent me an auto populated response " Unfortunately your query is not in my expertise. May you kindly call Personal loan on *** for further assistance. M-F 8:00-17:00,Sat 8:00-13:00."

I had made my application on Monday the 8th of November 2022 till now I had no credit or update on my application. Today being the 10th the app hangs and the online banking wasn't responding. I took the time to asacrifice my work time to head to the branch. Worst decision ever. I have to app to avoid interactions with your agents. The debit check mandate was approved and this activated the debit schedule for the 25th

I was included in this mail as I escalated my concerns.

I am not happy at all with the service provided as I had to make contact with your agents_.

All I needed was to know the status of my application and what could be causing the delay.

Please attend to this as urgent. As i have accepted the contracts ts and cs. Why is there a bridge in the contract. What if my details are/were Phished who can confirm that they are not Sihle said bluntly that my details are not phished.

Call me ***