Angry

On 9 August this year I saw on my bankaccount at FNB in Bloemfontein that there was a payment made from my virtual card of R299.37 for Fashionlike. FNB asked me to cancel the virtual card which I did. I reported it at as ***** dept and the querry nr was ***Q. On 24 August FNB payed back the amount, but not in my Encore Gold account but on the virtual card which FNB Cancelled. I do not have the card anymore. I reported there fault of the cancelled card payment. On 22 August 2022 another payment was made for Fashionlike and they took R304.10 from my account again on the same cancelled virtual card. How is it possible to use the same cancelled card. I reported it again at the ***** department. The complain nr is ***F. The only reply I get is that they report it to the digital bank department. Another problem is that the staff at the FNB branch cannot do anything to my complaint. Every time they refer me to the customer care department. It is now 4 September. Problem still not solved and I am still without my money! I trust that you will be able to assist me solving this problem, as it seems to me that FNB is unable to solve it. Kind regards, Dedrey du Randt