LR
Lebohang R

1 reviews | Active since Sept 2015

30 Apr 2018, 09:16

Angry & Dissapointed client

My account has been frozen over possible ***** which is totally absurd to me, now my salary has been frozen too, cant believe the treatment im getting from a bank who i have been so faithful to over 15 years.MAY I PLEASE GET MY ACCOUNT RELEASED FROM HOLD.i need this to be sorted by today as i need to make payments(rent,school fees etc) please

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2018, 07:59
Official

Good day Lebohang,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB ***** Risk Management and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)