Angry customer

I took out a personal loan with fnb. From the get go there has always been an issue with my account. I had asked them to initially debit me monthly. Yet my account was being debited monthly. I have accumulated fees which are in arrears due to their unconsistency for the system and everytime I try to fix my card on the app it always say system down.

This bank is quick to take your money but refuses to help you one bit. I'm still not sure if they've updated my profile. But yet they have the audacity to debit my account twice.