Angry customer cause of unagreed amount deducted for loan

<p>I have a loan with Fnb and I'm abit behind with my payment and 2months back they call me to make and arrangement so I agreed on R800.On the 30th of September I paid the amount and yesterday the loan department deducted R1500 that I didn't say they should take out.Fnb you don't treat customers well,please refund me my R1500.I called today and talk to Tshepiso from collection department and she said the call recording will take 48hrs and that unacceptable cause you fast to call if there is a problem but when it's your mistake to take days.Please stop that and make good customer service.I want my money back and with no bank charges as soon as possible.Its not even showing on my loan statement that the loan received it,you are a disgrace FNB.From next year I'm drawing out every link I have with FNB.</p>