Angry Customer

I am angry and disappointed in the service FNB is providing me, yet I pay them an hefty monthly bank charge to render me excellent service yet they can’t cancel one clearly *****ulent transaction on my account. I logged it with card disputes after waiting for more than a week there response is I need to contact the merchant or company to cancel the subscription (keep in mind I already told them I don’t have a subscription with Microsoft). I then contacted Microsoft and they said they cannot help me because I do not have an account , shocker! I contacted FNB again yet same story even after I showed them it’s a **** if you google it. So you tell me how in the hell did these people get my card details if FNB staff only has the details makes me wonder how safe my information is! I am very ****ed of I have lost R240 already and this has been going on for 3 months, FNB’s best solution is get a new card, fine but if I do I now also need to pay for the replacement card!