Angry customer
So FNB decides to read my emails and not reply! I phoned ,all my airtime went hanging on for you guys and still did not get assisted. I sent in an email last week Saturday (31/03/2018) , came back to work on the 2/04/2018 and still no response. I sent in another email and got an automated response saying you guys will contact me soon. It’s the next day and still no response... I need my money !!’
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***