1 reviews | Active since Sept 2018
Angry client0
really terrible!! I opened a credit account with them cause they were the only bank open on a sunday and i work monday-saturday. The lady said they will deliver my card to me but instead my card is delivered to sandton and im in springs. Tried to fix things over the phone but all they do is push you from pillar to post and then put the phone down in your ear, and this happened four times!! Poor poor service! Fix yourselves up this is not how you treat clients.I now have five accounts running with FNB and got a good mind of taking it all elsewhere. I am a long serving client and i am really very disappointed in the manner in which i was treated by the call centres when i tried myself to sort the problem out. fnb really knows how to frustrate a person
Good day Ridwaan Hajee Mohamed,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Ridwaan Hajee Mohamed,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)