Angry client

I am so disappointed with the bank that I trusted my money with on March 2024 I was upgraded to a new card premier I was on fusion and received my card at fnb mall@55 I think I left my two cards with the consultant that was helping me because that was the last time I used then and at home I blocked old cards and wanted to use the new card I received only to find out someone used my card while it's blocked o. My app I asked myself how was that possible but it was used for toll gates to go to limpopo while I'm at centurion I was amazed and he took out R437 if not mistaken is someone staying in Pretoria I dont think I should wait for 30 days for my refund as fnb failed to explain to me why my card was used while blocked even when I phoned the fnb ***** line on the 6th because i only saw thise transaction on the 5th late the consultant I asked her my card is blocked why did someone get access she told me on her side she does not see the card is blocked while I could see on my app the card wrote blocked so how us that possible fnb could not protect my money simple coz I blocked my card long before these transactions happen and I did not even receive a case number which I reported on the 5th using the phone at Mall@55 branch this is so disappointing from FNB