Angry client

Once again calling fnb has been a terrible experience. I have complained so many times about their call center I was cut 4 times, transferred 6 times All I want to know if I can change my 24 month contract and pay the cash Fnb should change how can we help phrase cause they clearly DO NOT HELP AT ALL USELESS IS NOT EVEN A GOOD WORD FOR THEIR SERVICE WHEN CALLING COMPLETELY DISGUSTED BY THEM AGAIN