BE
B E
1 reviews | Active since Oct 2018
01 Apr 2019, 17:29
ANGRY CLIENT
I have been debited twice for the amount of R3177. I am in arrears but have made arrangements with DMC. They have advised that they have taken over my account and are now handling it. I have made arrangments with them to pay it. Then FNB just debits my account twice.What is the purpose of having attorneys if the bank is going to debit the amounts.How many people should i deal with. i have already paid of 1 loan so its not like im not attempting to pay. i need my money back because i have already make arrangements for what i can afford. R6354 is what was taken off which is totally unacceptable. How will i live for the rest of the month. i need my money BACK FNB.
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FNB (First National Bank)'s replyOfficial
02 Apr 2019, 08:22Good day Bianca Rooplall,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply02 Apr 2019, 08:22
Official
Good day Bianca Rooplall,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)