Angry and frustrated customer

Good day, could you please expalin to me what extra fees am I paying for monthly on the 21st of every month #MonthlyCreditFee#FacilityFee. Ever since that guy called me in November 2025 asking if I'm interested in changing to your private clients account, I'm not happy at ALL with FNB. Please make a note on your system, NO ONE must call me again to upgrade. I've always been on level 5, ever since that change, I've dropped to level 3. I don't even reach level 4. Soon I will be leaving you guys, I don't see the need to be with you anymore. Your Ebucks is not worth staying here anymore and to think I've moved my entire family over to you guys. Your feedback is awaited.