Angry and frustrated

Hello peter I'm writing with the concern of the unauthorized debit orders in fnb. My complain is that why can't fnb be in contact with the client before authorising any debit order because i m seek and tired of ******** that have access in our finances that makes us not feel safe or protected with our banks. I have two debit orders that I've noticed that went through last month one is hands work+ smart and they also go through this month as well debited 120+ 115 im so surprised as I don't know where those monies are for. If fnb be does not take note of this they will endup losing clients worse part is that you have to spend your airtime call them and your airtime will be finished without laying your complain due to long quuueu quiries and their marketing their products and playing those boring songs.as I'm writing now I endup losing 50 rand airtime without having a chance of talking to consultant and you won't get any call back from fnb as to follow your query or reason for your call.