Angry and disappointed

I am writing this email to complain and express my concern and dissatisfaction regarding a recent ***** related to my invested account at First National Bank for up to R100,000 the incident occurred on the 28th October 2025, the statements shows lots of transfers to other banks people I dont know as well as buying from the shops, no notification nor sms was received until I visited the bank on the 30th for a different issue is then that I saw that something has been happening on my account.

I then reported *****ulent activity on my personal bank accounts and also went to the police station to open the case on the same day. I was given the name of Dineo who will be investigating my case. She requested that I send her all the statement inquestion which I did.

Surprisingly I received an email on the 28 November 2025 stating that my claim was refuted with their reasons I dont understand, I have attached a copy of their letter. Again in their letter they mentioned R18,602.94 out of all the money I investested R100,000 which I reinfested on the 18th September 2025 for six months,which I was told that after 30days I can't touch it until the maturing date. I started investing this money since 2018 and have been using interest and reinvesting again. I cannot lose such an amount of money just like that, I work hard for it.

I hope you can assist me in resolving this matter as soon as possible.