Angry

I made a online payment using my easy account and linked my virtual card with the easy account on the 28/01/2021 to uwinhair for an amount of R1731.57 and i received the package. On the 8/02/2021 an amount of R1731.57 went off again from my easy account and I had a balance of R1000.00 in my account and it took my cash and left my account in a minus. I filled in the dispute form and an auto reply email from FNB dispute states feedback will be given within 5 working days and since the 8/02/2021 I have been sending emails to the dispute department whom have proven to be useless and the secure chat as well. I have received no feedback or even to be kept in the loop about what the delay is. The worst service from premier suite is to be told that the turnaround time is now 14 working days yet the auto reply says .IT JUST SHOWS HOW QUICK THEY WANT TO DISMISS A CLIENT. REF ***. CAS-***-J8HC0. I HAVE LOGGED COMPLAINTS AND SENT EMAILS AND SPOKE TO THE SECURE CHAT SYSTEM THEY HAVE BUT TO NO AVAIL. I hope this will make whoever working on my case respond and keep me updated. The motto says How can I help you? But the service from that department has been the worst.