ANGRY 😡😡😡😡😡

I emailed FNB a couple of days ago regarding my inquiry relating to my online banking. Firstly my app and online banking is disabled. Why is it disabled?? Nobody from this bank is able to tell me WHY??! This is highly frustrating for me. Secondly I'm having to repeat myself for OVER and OVER again with you guys and again this is frustrating. So here we go again because repetition seems to be your favorite language. I have been with FNB for many years and I have been working abroad for years and over these years where I have been to multiple countries I have been able to use my app and online banking perfectly, heck I even used to get paid in my SA account because of the convenience. Fast forward to a few weeks ago I try to log in to my app and I get an on screen message that I need to activate my online banking, ***! Why?? Why was it deactivated?? Why why why?? So the theory Thuli and Khensani came with is that abnormal activity and to safe guard my account... That would have been permissable if there were actually purchase or transactions that occured on my FNB, the most I did was send a couple of ewallets and maybe buy something online, that theory would have been viable had FNB emailed, called or even sent a ***eon to verify that they have noted account activity that is unusual OR if I had logged in my app and didn't approve a transaction and reported it as *****, right? Because everytime I transact I've got to login to the app approve that transaction or report it as *****...again why is my account deactivated?? Everyone that has emailed me has been useless ( I honestly hate using these kind of words but I'm genuinely ****ed off to say the least) you guys do not read at all and it's annoying. I have stipulated that I have limited cellphone access but everytime someone emails me they say they tried to call me (what the hell for when I have already advised that I prefer email comm). I mentioned my details have not changed but I keep getting asked for an international number (what the hell for when nothing of mine has changed and I keep saying the same thing)... So here we go again for the umpteenth time I do not have an international number because I have not changed my cellphone number, I am on roaming. So please do not ask me for an international number BECAUSE I DON'T HAVE ONE! I have limited LIMITED cellphone use meaning at the moment I am UNABLE to receive calls or make outbound calls due to the location I am in. I work on a cruise ship and we're in the middle of the ocean traveling to the next country, when I reach port I then have full cellphone access, so at the moment I can only use the internet, skype, zoom and whatever other channel that uses wifi. So please do not call me and say you tried to reach me and it was on voicemail. Lastly this entire drama is an inconvenience to me because my app was working fine for all these years and all the times I've been in and out the country and suddenly it's inactive for no reason. I am in no position to send you documents and give you passports or whatever other nonsense you are requesting because our passports and seamans books are held in crew office for immigration and coast guard purposes and I don't have a ****** printer here and I'm not going to do a run around and be inconvenienced all because someone at FNB got bored and decided to botch up my account. So I need someone who has authority and an IQ that's above room temperature to respond to my emails and complaint. I need solutions not problems or additional ways to inconvenience me further than what you already have. If you're not a manager do not email me. I don't want digital app whoever emailing me because I will lose my mind! Do not inconvenience me. Please and thank you!!