sS
startarryn S

1 reviews | Active since May 2017

31 May 2017, 14:25

AND WE WONDER HOW ***** HAPPENS >>>

<p>I would just like to know why im handing my personal documents to a courier service - expecting my bank card to be active once I call the center and advise i have it in hand...</p> <p>THIS happened and i was told i could use my card immediately >>> ONLY to my surprise and emabbresment trying to swipe for R100.00 and being told at the top of the tellers voice DECLINED .... I know my account has funds as i was paid this morning 31.05.2017 so this was not an issue ...</p> <p>I then leave the item and walk out the shop to the ATM and well we know what happens now - declined >></p> <p>i phone in thinking there must be an Error somewhere - I get told JUST GO INTO THE BRANCH.. </p> <p>this is not why i opened (what is ment to be easy) an account online --- what a crock !!</p> <p> </p> <p>Can someone put me in contact with the correct channel so i do not keep getting transfered around.. </p> <p>Someone better get my copies that i handed to ccd couriers agent on the 26/05/2017 this is pure neglegance and should be delt with correctly....</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 May 2017, 16:38
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards

Complaints Resolution

Naomi Petersen

*** (option one