And we struggle AGAIN.....

So all I want to do is open a simple business account but nothing is ever simple with FNB. I am an existing FNB client with several business and personal accounts. I started a new company. We are two directors. Firstly I chose on the CIPC system to open an account with FNB. I only received one call yesterday afternoon. It rang only twice and before I could answer FNB disconnected. They did not phone me again. So today my business partner traveled all the way to Bethlehem to open an account. The service agent insisted that I must also be there. So I spoke to him on the phone and explained that I am far away from Bethlehem so what now. He didn't know so gave me the customer relations manager telephone number. Natasja Bester. Not very friendly or helpful. She also insisted that I must go to the branch. So I asked her what if I stayed in the UK? Do you want me to fly all the way to SA to open an account even though I am an existing client. Then right at the end she had a bright moment and said I can open the account online and they will send the documents to my partner and I to sign. So I went online and tried to open an account but I COULD NOT IF IT IS MOERE THAN ONE DIRECTOR!! So what now FNB? Is it now going to be a huge struggle just to open a simple account?