***** and there’s still no refund.

I am frustrated and disappointed with the ongoing ***** issue I am experiencing with my FNB business card. Despite residing in Johannesburg and always being in possession of my card, unauthorized transactions are being made in Limpopo. After reporting the issue, my previous card was blocked at FNB Fourways and a new one was issued, but the problem persists. Furthermore, I received an email stating that the case was resolved and a reversal was made on January 20th, which is inaccurate as I still haven't received the over R5000 due to me as of February 2nd. I am exhausted from visiting FNB branches, only to be met with uncer*****y and assurances that my complaint will be escalated. I urge you to take immediate action to resolve this matter and provide a satisfactory explanation for the delays.