1 reviews | Active since Jun 2018
***** AND THEFT!!!!
This bank and their Wilkoppies branch with it's manager is ridiculous!!! After visiting their Wilkoppies branch in December of last year to close an account it was never done!!!! This in turned caused an accumulation of service and declined purchase fees. Someone paid money to that account and the stole everything!!! I was assited by a consultant by the name of Whitney. He informed me that he wasn't able to close the account immediately, because some transactions still needed to go through, in the meantime, I opened another two accounts with them and before I left he told me that he will close this account the following week and also put the request through for me new cards for both of my new accounts. He never did either of these things! I only noticed that my account hasn't been closed when my monies was paid into the wrong account. I visited their branch again on the 4th of July to sort this issue out. I was then assisted by Jeanne, who sent mails to whomever. A week ago I find out that she never changed the heading of one of the mails, but then did so and resent it. FNB has declined the reversal of the service fees and refuses to give me my money. I spoke to the branch manager once and had to follow up with the consultant myself. I've phone the branch again and was promised that the branch manager will phone me back, she never did, I've phone them again NUMEROUS times, but no one picks up. Someone needs to take responsibility!!! This is ***** and theft!!! It's my money which I'm now being denied to get back because of their consultant's negligence! I WANT ANSWERS! It's been a month since this whole mess happend and I had to borrow money to survive, since THEY STOLE from me!
Thank you for logging a complaint. Unfortunately this only means that I have to wait another 5 business days just to be told again that my request was denied. My account was supposed to be closed. If it was, the transaction of monies paid to me would have never gone through and the person who sent the money would have asked for the correct banking details and I wouldn't have had to borrow more money to survive. Also, I wouldn't have owed FNB anything in service fees! This is blantant ********* and theft! Whitney and his manager needs to take responsibility and I need to get my money back!
Thank you for logging a complaint. Unfortunately this only means that I have to wait another 5 business days just to be told again that my request was denied. My account was supposed to be closed. If it was, the transaction of monies paid to me would have never gone through and the person who sent the money would have asked for the correct banking details and I wouldn't have had to borrow more money to survive. Also, I wouldn't have owed FNB anything in service fees! This is blantant ********* and theft! Whitney and his manager needs to take responsibility and I need to get my money back!