"And the most useless bank of the year award goes to.... FNB !!"

I'm at a complete, utter loss for words. In my many years as the director of a successful and established company, have I not come across such horrible service. FNB's customer care consultants, yes - plural as I have called in on 4 different occasions, speaking with 4 different consultants - seem absolutely demotivated, uninterested and unable to solve a simple query. With the recent COVID19 pandemic I decided to join the 'digital banking era' and get myself a EasyZeroAccount. No sooner than the first payment had arrived into said account, was my ac**** put on hold - and not a single consultant could be bothered to tell me why,what had gone wrong,how does one have the hold uplifted. How can FNB claim t be one of the leading banks if this is the way they treat their customers? Is this legal? It can't be. How can a bank 'temporarily take' a customers money, which does not belong to them, without a court order? I don't understand, I don't agree, I need this solved. After attamepting to make contact and have this issue resolved 4 times in the past 48 hours, I highly suggest FNB's best get hold of me, very soon, with positive feedback, or I will sure the hell out of you guys! With most disspointment in my regards, Mrs. A. Jeffreys ***