AR
Andre R

1 reviews | Active since Oct 2009

02 Apr 2017, 13:58

And the FNB Connect Saga Continues

<p>I cancelled my contract in January due to reasons listed in my other reviews. After multiple mails and calls from F.N.B. to confirm that the contact is cancelled etc. etc. they still deduct money from my account - R95 in March and now R150 in April. I do not have a SIM card or data on my banking profile, they removed it when I cancelled, but they are still charging me for it.</p> <p>This must be the most inefficient bunch of people I have ever had the misfortune of dealing with. The worst part of this is that when you phone the "Premium Bankers" - they are supposed to be the support structure - they transfer your call to the idiots you are trying to get help with. I do not know what more I can do appart from cancelling my F.N.B. account with all the hassles associated with it. Can somebody with an I.Q. higher than the average plant please sort this out and refund my money.</p> <p>I have said it and will say it again, bank with F.N.B. but "STAY AWAY FROM FNB CONNECT!!!!" What they promise and what you get is not the same thing.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2017, 10:57
Official

Good day Mr. andron

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***