***** and still waiting for my Money

There was ***** on my FNB Card last week Monday. I already blocked the card. Normally when someone is doing a purchase they sent me a message to confirm they havent. The Purchase was in a other Country KAZAKHSTAN hell i sitting in South Africa. This Morning they tell me the investigation can take 7 to 30 days. I want my Money back and then They charged me R150 for a new card. If they ask to approve the transaction. Like they always do then this wouldn't happen. I want my Money and I need is. It's over R1000 not R20. If I don't have a positive answer before close of business. I will contact the ombudsman