And so the issues with FNB continues

So in continuation with FNB, someone called me to advise that she escalated it and I would have my money by Saturday Morning latest.... Never happened!

I called FNB on Saturday morning to find out what is happening... now here is the most shocking thing I've ever encountered with FNB or any financial institution.....

I spoke to someone at FNB Personal Loans Collection Department.... She told me that FNB HAS NO RECORD OF WHO DEALS WITH CERTAIN ACCOUNTS! SO BASICALLY IF YOU CALL THEM, AND SOMEONE GOES INTO YOUR PROFILE AND MAKES AMENDMENTS ETC, THEY CANNOT TRACE WHO DID IT!!! THIS MAKES ME WORRY A LOT ABOUT THE FACT THAT THEY CANNOT EVEN FIND OUT WHO WORKED ON MY ACCOUNT SO IF THIS PERSON MESSED UP THE ACCOUNT OR MADE CHANGES OR MADE NOTES ON THE SYSTEM, THEY APPARENTLY HAVE NO WAY OF KNOWING WHO IT WAS. That is amazing as a FINANCIAL INSTITUTION! No proper systems in place whatsoever! no wonder the call centre agents that are totally rude and have no customer care experience get away with it.

The woman that dealt with me was totally rude, unempathetic and disgusting attituted. She didn't want to listen to me, she made no effort to find out WHO i dealt with and simply wouldn't listen to me at all. when I asked her to put me through to her manager, she simply pushed the phone off.

If Im told something as a customer by one of the people that work there and it is not correct information, who should be punished? This agent felt the authority to tell me that WHOEVER called me to give me information, was not allowed to tell me that I would receive the money by Saturday morning. (keep in mind she has no idea who contacted me!) It could have been a manager or her boss that contacted me. Yet, she felt she had the right to tell me its not going to happen and switched the phone off.

If nothing I've gone through with FNB the past few days has made me want to leave FNB, this certainly did.

I will settle my personal loan as soon as ive recovered from this financial mess we all in, and walk away from FNB. they have no care or compassion for their clients. Ive been with FNB since 2009 and its time to move on. I am totally flabbergasted at the TYPE of people FNB employs. Its time FNB TRAINS their people in HOW to handle customers. Im sure they will loose many clients because of the manner in way clients are dealt with by their OWN people. Totally disgusted!!!!

I'm done with banks that employ people that have no people s****s or brains! I hope that call centre agent gets caught, because she doesnt belong in any job that involves clients or speaking to the general public.