***** and Poor service - None refunded

I am disappointed to write this about the FNB, on the 08 January 2024, an amount of R3400.00 was electronically taken from my bank account without my permission. I reported the incident to the FNB ***** department and went to Secunda FNB branch for the card cancellation and issued with new card and I was advised by the ***** department that I'd be provided with the feedback between 7 and 30 days. Ever since, i have not been provided with the progress status update about the investigation. I called FNB crime hot line for more than four (4) times in different dates and I was only told to hold for the debit card ***** department, and i would hold for more than 14 minutes without an answer on my call.

I still need clarity on my R3400.00 that was taken from my bank account.