*********** and pathetic staff on your app chat

You have the most *********** staff manning the chat service on your app. I had a simple query this morning and I was passed from pillar to post only to be told to go into the bank! I needed to do a pre-approval for a home loan but after completing the info, it wasn't allowing me to select continue so I couldn't proceed. I sent a message on the app: First - Hilda - private client service suite - she said she'll transfer me home loans. I was transferred to personal loans. Second - Jennifer - personal loans helpdesk - confused as hell and told me to call sales, then eventually she realizes its for home loans. She transfers me home loans arrears management. Third and the worst - Makhadzi - didn't read my query which I had to state for the 3rd time, didn't comprehend and referred me to the bank. I asked for the name of his manager and I wanted his manager to call me. His response was either arrogant or dumb. I had a simple request and it turned into a disaster. He didn't give me his manager's name and said that they don't have a call back system and ended the chat. THIS IS MY BANK!!! I want to take out a loan which is more business for you but you can't even employ people that want to do their jobs. And all I really want is a simple pre-approval. Perhaps your app faulty, none of them even suggested logging a fault. Their solution is for me to walk into a bank after wasting 30 mins of my life. Unreal!