***** and no help!

To say I am beyond scared, disappointed and stressed out is an understatement. This morning on 13 November I woke up to a notification that R688.00 went off on my FNB account last night at 23:45 while I was asleep. I immediately reported this as ***** and contacted your ***** line. I was given a reference number and I was told by the agent that I should have been more cautious and that the investigation will take 10- 30 working days. I NEED that money. I don't have any money that I can just waste and wait for FNB to conclude an investigation. When I went to your Karaglen branch to seek more help and information and also get a new card, you were offline. After NUMEROUS attempted calls... I got nowhere. FNB needs to tell me where this transaction was made, I didn't make a purchase on Temu. I find your lack of empathy and your sense of urgency very off-putting. I've only been a client of FNB for 2 months and I DEEPLY regret it.