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mpho M

1 reviews | Active since Nov 2017

09 Nov 2017, 09:32

and insurance policy that did not payout

When I took out a funeral cover I was told that should the insured person pass on due unnatural causes the insured amount will be pay double. but up until today I have not received the other payment. When my husband passed away last year I put in a claim and I was expecting to get the money that I was promised but I never did.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Nov 2017, 10:24
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)