***** and baad customer service

I am writing to express my dissatisfaction with my recent experience with FNB. I opened an account just a week ago, and already, I find myself concerned about *****ulent activity. When I reached out to your team for assistance, I was asked to fill in a form, which I find both inconvenient and unhelpful given the urgency of the situation.

I must also mention that the customer service I have received thus far has been subpar. I feel that my concerns about suspicious activities in my account have not been taken seriously, which only adds to my frustration. As a new customer, I expected a higher level of support and professionalism, especially when it comes to safeguarding my account.