AR
Andre R

1 reviews | Active since Oct 2009

02 Mar 2016, 06:17

And again F.N.B. Premium Bankers lets me down.

I app**** for a small increase on the credit limit on my existing Credit Card on either the 25th or 26th of February. As part of a FULL CREDIT CHECK that will take at least two days, they said they need to send me papers to sign and return with payslips etc. It is now the 2nd of March and I am still waiting for the papers or at least a phone call to tell me what is going on. If you listen to the adverti*****ts like I did you would think this is going to be a wonderful \relationship\". I could not have been more wrong with the problems I've had since opening my account there in January."

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Mar 2016, 08:55
Official
Hello andron,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 880552.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)