1 reviews | Active since Aug 2013
Anauthorized debit orders
<p>****a placed a debit order, which was processed by SA Payment Exchange.</p> <p>SA Payment Exchange paid for the service out of my FNB bank charges. </p> <p>i.e. SA Payment Exchange gets paid for helping ****a *****.</p> <p> </p> <p>FNB then charges more fees for stopping and reversing. BUT, can only guarantee it on the exact same amount - i.e. the baddies can charge any other amount, and it'll all be processed again.</p> <p> </p> <p>I can't bother my bank manager every single time this happens.</p> <p> </p> <p>What else is one to do?</p> <p> </p> <p>Costly telephone calls to all three companies turned out (thus far) to be fruitless. </p> <p>Walking into the bank costs even more than cancelling online. etc. etc. not to mention losing working hours.</p> <p> </p> <p>This all occurs far too often.</p>
Good Day,
Thank you for taking my call earlier.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is***.
Regards Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is***.
Regards Complaints Resolution
Naomi Petersen
*** (option one)
