1 reviews | Active since Jan 2011
anauthorised debits from FNB
<p>Good Morning</p> <p> </p> <p>id number ***</p> <p>I recently discovered that there was money being debited on my credit card card for the past three months ,March,April and May for FNB debt protection which i did not join. I then called FNB to cancel which was not done,April the debit order still went on and the month of May.</p> <p> </p> <p>I then called again and the matter still not resolved, i sent an email on tuesday for the money to be credited into my account and that i wanted the debt protection plan to be cancelled with immediate effect ,it been days and i have not heard anything from anyone at FNB oh how this matter is going to be resolved.</p> <p> </p> <p>I can not have money debited into my account that i did not authorise.</p> <p> </p> <p>please assist.</p>
We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.
Do expect communication from one of our subject matter experts very soon.
We apologize for the inconvenience caused. Your complaint reference is 936531.
Kind Regards
Complaints Resolution
Celeste Francis
Email address: ***
Tel number: *** (option one)
We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.
Do expect communication from one of our subject matter experts very soon.
We apologize for the inconvenience caused. Your complaint reference is 936531.
Kind Regards
Complaints Resolution
Celeste Francis
Email address: ***
Tel number: *** (option one)
